Academy & Help Centre

Technical issues & system updates

KNOWN TECHNICAL ISSUES

• ★ Discussion Board Server Intermittent Error

New version updates and releases

• New Discussion Board Mini Release May 15th 2013
• New Discussion Board Release April 2013
• Live Online Groups Update March 15th - 2013
• New Discussion Board Release March 2013
• Survey Tool Version Update - February 2013
• Released -Online Live Groups administration version 2 - February 2013

Announcements & update notifications

• ★ Yahoo mail not to be used for your account setup

Frequently Asked Questions (FAQ)

Help with email notifications and invitations

• ★ Participants cannot find their email invitation.

Software support and the support centre

• Contacting technical support

Finding market research participants

• The online video & audio interview confirmation email
• Where do I source research participants from?

General questions about the software

• ★ Is the software and data secure?
• Software and user agreement questions

GroupQuality Software Webinars

Online focus groups and website usability testing

• Webinar: Overview of online consumer focus groups & usability testing groups

Online community discussion boards

• Webinar: start an online consumer discussion in minutes!

Panel Manager & Project Lists

Video Tutorials - Member Panels

• Using your panel manager & creating a project list.

Panel Manager

• 11. Exporting a member list
• 10. Importing a member list
• 9. Unarchive multiple members
• 8. Unarchive a member
• 7. Real-time member history
• 6. Delete a member

See all 11 articles

Project lists

• How to create a project list
• Adding participants to your project lists
• Edit and delete a project list

Trouble shooting participant lists

• I am having difficulty uploading my member list.

Community Discussion Boards

Tips & trouble shooting a discussion board

• How to enlarge an image in a discussion topic
• I have extra participants in my discussion group list?
• Force topic completion - order issues
• Who gets notified by email and when?
• Why is my poll not showing?
• Why can't I see all my topics, or see the introduction?

See all 7 articles

Video Tutorials - Discussion Board

• Video: How to create a discussion board - part 1
• Video: Create a discussion board - part 2
• Managing your discussion board (Administrator)

Getting started

• Quick start discussion board 5 step process
• Discussion boards
• Quick edit, copy and delete a discussion board

Example Discussion Plans

• Example discussion board introduction
• Health Discussion Plan Example
• Discussion Board - People Pre-Screening Survey
• Example Home Product Discussion Plan

Configuring & managing discussion boards

• Creating a discussion board intercept registration link
• Overview of the Manage area
• Creating and using subject categories to classify comments
• Adding & auto scheduling your plan topics
• Creating moderator note categories
• The discussion board project list

See all 7 articles

Managing board participants

• Password limitations and security
• Adding and editing discussion board members before and after the discussion has started
• Sending participant email broadcast messages
• Managing participants in your board list
• Participant invitations, reminders and notifications
• Resetting passwords

Creating discussion plans & topics

• ★ Integrating Dropbox File Request to collect big files!
• Adding a hyperlink and hover text in your topic content
• Personalise topics with "Participant variables"
• Creating discussion board plans
• Creating discussion board topic
• Quick view, edit, copy and delete a plan topic

Discussion board tool settings

• How to hide words and phrases from discussions
• Creating and adding a discusson board theme

The discussion board workspace

• Mobile version of the discussion board workspace
• Video and audio comments
• Reordering topics once posted to the discussion
• Options to enable members to hide and show topics
• Overview - the discussion workspace
• Manually posting your plan topics

See all 7 articles

Discussion board reporting

• ★ Downloading images and videos from your reports
• Discussion board word clouds
• Discussion board transcript reports
• Discussion board reports overview

Live Synchronous Groups / Interviews

Managing participants

• ★ An email to prepare live group participants

Group Wizard

• ★ Getting started with live online groups
• Step 1 - The Scheduling Details
• Step 2 - Selecting The Discussion Plan
• Step 3 - Adding Group Members
• Step 4 - Invitation & Reminder Emails

Group Manager

• 1. Getting started
• 2. Create and schedule a new group
• 3. Viewing group details (activity dashboard overview)
• 4. Edit a group
• 5. Reschedule a group
• 6. Copy a group

See all 10 articles

Group Activity Dashboard

• 3. Pilot testing in the workspace
• 2. Adding members to your group
• 1. Overview

Group Workspace & Moderator Controls

• ★ Activating video and audio in Google Chrome
• 1. Workspace Layout
• 2. Moderator's control panel
• 3. Group Manager
• 4. History
• 5. Participants

See all 10 articles

Media Manager

• 5. Delete multiple media items
• 4. Delete a media Item
• 3. Edit a media Item
• 2. Add new media
• 1. Getting started

The Plan Manager

• 1. Getting started with plans
• 2. Create a plan
• 3. Plan time-line

Plans - Discussion Topics

• 1. Getting started
• 2. Create a discussion topic
• 3. Preview a discussion topic
• 4. Edit a discussion topic
• 6. Delete a discussion topic
• 5. Copy a discussion topic

See all 7 articles

Plans - Media, pages & image markup

• 1. Getting started
• 2. Create a new page
• 3. Preview a page
• 4. Edit a page
• 5. Delete a page
• 6. Copy a page

See all 9 articles

Plans - Usability Tasks

• 1. Getting started
• 2. Create a task
• 3. View a task
• 4. Edit a task
• 5. Copy a Task
• 6. Delete a task

See all 7 articles

Plans - Questions

• 1. Getting started
• 2. Create a new question
• 3. View question details
• 4. Edit a question
• 5. Copy a question
• 6. Delete a question

See all 8 articles

Plans - Slide Sets

• 1. Getting started
• 2. Create a slide set
• 3. Preview a slide set
• 4. Edit a slide set
• 5. Copy a slide set
• 6. Delete a slide set

See all 7 articles

Plans - Surveys / Quiz

• 1. Getting started
• 2. Create a survey or quiz
• 3. Preview a survey or quiz
• 4. Edit a survey or quiz
• 5. Copy a survey or quiz
• 6. Delete a survey or quiz

See all 7 articles

Plans - Chat Prompts

• 7. Add a chat prompt to a plan
• 6. Delete a chat prompt
• 5. Copy a Chat Prompt
• 4. Edit a chat prompt
• 3. Preview a chat prompt
• 2. Create a chat prompt

See all 7 articles

Reports

• 2. Viewing and downloading the reports
• 1. Getting started

Online Web & Mobile Surveys

Getting Started With Survey Tool

• Surveys at a glance
• 1. Getting started with surveys
• 2. View Survey
• 3. Edit Survey
• 4. Preview Survey
• 5. Copy Survey

Survey Creation Wizard

• Step 1 - Survey Details & Scheduling
• Step 2 - Adding Questions
• Step 3 - Assigning Quotas
• Step 4 - Choosing how to invite and source participants
• Step 5 - Customising Messages
• Step 6 - Personalising Invitations

Managing your survey

• ★ Setting up your website invitation popup widget
• Survey Details (Survey summary)
• To Do List
• Survey progress
• Particpants Summary
• Participant List

See all 10 articles

Surveys

• Question and Answer piping

Survey Results & Reports

• Share your survey results and reports
• Advanced Results
• Participant individual results
• Survey results

Settings

• Settings & themes

Help, Knowledge & Know-how

Getting Started Video Tutorials

• Video: Getting to know your account

Online market research 101

• What is online qualitative & quantitative research
• Business Online Market Research for Beginners
• Getting Started with Online Market Research
• Types of Online Market Research
• Moderating 101 for Online Groups & Discussion Boards
• A Guide to real-time (live) online focus groups

See all 10 articles

Trouble shooting tips

• How to import a CSV file into a word document
• Anticipating technical Issues - System check
• Customising and branding the tools

Interview techniques

• Proven techniques for interviewing people

Website browser trouble shooting

• How to clear your browser cache

Software help for Moderators

Moderating Discussion boards

• Moderator discussion board access view
• Moderator video and audio webcam comments
• Posting a comment or reply
• Moderator notes, tags, and editing or deleting a post.

Real-time live online groups and interviews

• ★ VIDEO: Moderator's video and audio overview
• Moderator live webcam & audio trouble-shooting
• Can't see Video and Audio when using Google Chrome?
• System requirements real-time groups & interviews

Preparation tips for Administrators & Moderators

• ★ Preparing participants for real-time online focus groups or interviews
• ★ Top advice picks for live groups and interviews
• Presenting content
• I can activate the first media page in my discussion plan, but nothing else loads afterwards?
• How much data will a video and audio session use?

Help For Participants

Help participating in discussion boards

• Uploading media and video files with comments
• Using the built in recorder to capture a webcam and audio comment
• My Password is not working or 'Invalid login details'
• Changing your discussion board password
• How do I change my anonymous 'Guest' alias
• How to add an avatar image to your profile

See all 7 articles

Help participating in live online groups & interviews

• ★ VIDEO: Preparing for a audio & video group or interview
• How to change your screens resolution
• How to prepare for a live online group or interview
• 5 tips for a live group session.
• Activating your computers video and audio
• Technical Issues? Disconnected from the Online Group

See all 8 articles

Incentives and rewards

• eGift Voucher Rewards