Q 1. What should I tell my Participant to help them prepare for the group?
You can send these link to participants and they will be able to access.
Q 2. What are the requirements (browsers, devices supported) for participating in a live group?
A 1. To check the requirement please see: https://groupquality.com/browsertest/.
Q 3. How do i test my group (conduct a pilot test) before the group begins?
A 1. To run a test please review these two quick tutorials:
A 2. To run a live pilot test, you can create a new group and select your plan https://support.groupquality.com/hc/en-us/articles/201170337-2-Create-and-schedule-a-new-group and include a few participants from your organisation to run through the group and the plan. You can do this as often as you like!
Q 4. How do I re-schedule a group once it has been scheduled?
Q 5. Can I conduct two groups or interviews at the same time?
A 1. Yes. If your account type allows for more than one Moderator. The same moderator can not conduct two groups or interviews at the same time, but two different moderators can - if your account type has the required number of moderators.
Q 6. How much data will an audio and video session use?
A 1. The amount of data used depends on a number of factors including the bandwidth quality and how many people are on the group or interview session. See some examples >>