Participants cannot find their email invitation.

Occasionally emails are dropped into a participant’s email spam or junk folder. This occurs due to the password nature of the email, and spam filters will decide to catch these. We take all possible measures to make sure emails don’t get dropped into spam or junk folders, but it still happens and is out of our control. Sometimes corporate email firewalls and security measures will block the email, or hold it in quarantine.

What to do?

Before inviting people, it is important you let the participants know what to look for. Provide them a pre-group email and inform them of the title of the email, which will include the invitation username and password. 

If the email cannot be found first Identify those who have cannot locate the email and ask them to check their junk or spam email folders. If they cannot locate it, reset for those individuals only. But get them to check spam folders first. If they are using mobile, they may not be able to get to the spam folders and may need to look for it by accessing the email account folders view.

What if an impenetrable firewall blocks the emails?

This occurs in corporate environments, and you can either get IT to whitelist all email coming from the domain groupquality.com, or create a set of generic email addresses using an outside service such as a Gmail service.