At some point in the focus group session you will be asked to activate the Zoom video and audio plugin.
1. If you do not have the Zoom plugin already installed, please download the small plugin here:
- Microsoft Windows plugin please download and install.
- Apple MAC plugin please download and install.
- IOS device (minimum ipad generation 4)
2. If you already have the zoom plugin on your computer you need to make sure you have the latest update. The current version as at 22nd of March is version 5.5.4 for Windows and 5.5.5 for a Mac.
If you already have zoom on your computer open the zoom app > wait to see if it prompts you to update your zoom plugin to a new version.
If not, choose "Check for updates" from the menu:
This is what you will see on a MAC OS:
If you have just downloaded zoom please click on this link and follow the instructions to join the test group here. When asked to open the Zoom app / plugin please say yes.